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These terms set out how your qr88 account works — what you can do, what we maintain, and how both sides handle disputes. Access and use of this site depend on your local law and whether your region is eligible.
By opening and using a qr88 account, you confirm that you have read these terms and that access is permitted under the laws that apply in your location. We do not make a legal determination for you — eligibility depends on local law and your eligible region, and you carry the responsibility to confirm that before proceeding. These terms govern every interaction with the platform: account registration, deposits made via bKash or Nagad, wallet balances, game sessions, and any communications you send through our support routes. We apply them consistently to every account regardless of deposit method or game category used. We may update these terms when our services change, when local regulatory context shifts, or when we identify a gap in the current version. When a material change is made, we publish a notice on the account dashboard. Continued use of your account after a notice is posted means you accept the revised version. If you do not accept a change, you should stop using the account and contact support to discuss your options. Transaction records connected to bKash or Nagad deposits are retained in line with the retention period set out in our data handling section below.
These terms draw a clear line between what falls under qr88's direct responsibility and what does not. Understanding that boundary helps you know where to direct questions and where a third party is the appropriate contact.
Creating, verifying and managing your qr88 account falls fully within these terms. Login credentials, account details and session activity are all governed here. Any access issue should be directed to qr88 support through the published routes.
Deposits and withdrawals processed through bKash or Nagad are covered by these terms on our side. The payment provider's own terms also apply to the wallet side of the transaction. We record our side; your wallet provider records theirs.
Game content, promotional notices and lobby copy published at qr88 fall within this policy. We take responsibility for accuracy on pages we control. Studio-level game mechanics are governed by the studio and are outside our direct policy scope.
External links, payment gateways and studio game engines operate under their own terms. We do not extend our policy to cover their conduct. If an issue arises within a third-party service, that provider's own support and terms are the relevant reference.
These terms are not one-sided. You have concrete steps available at any point during your account lifecycle. You can review your full transaction history — including every bKash and Nagad deposit record — directly from the wallet section of your signed-in account. If any detail looks incorrect, you can raise a correction request through the support route described on the contact page, and we will investigate within the timeframe set out in the published support process. Account details such as your registered mobile number or preferred contact method can be updated from the account settings screen. We ask for verification at that step to protect your account from unauthorised changes. If you believe your account has been accessed without your permission, notify support immediately using the live chat or email route — do not wait, as early contact allows us to act faster. You may also request a summary of the personal data we hold linked to your account; instructions for doing that are in the trust section below.
Open the wallet section inside your signed-in account to see every deposit, withdrawal and adjustment. bKash and Nagad records are timestamped and itemised there.
Go to account settings to update your mobile number or contact preference. Verification is required at that step — follow the fields shown on screen.
Send your question via the live chat or email support route on the contact page. Reference your account ID so we can locate the relevant record without delay.
If you need to pause account activity or close your account, contact support with the request. We will follow the process set out in the terms and confirm the outcome to you in writing.
Questions about these terms, your account rights or a specific transaction should go through the routes below. We do not publish operating hours we cannot verify, so contact us and a response will follow through the channel you used.
The live chat widget on qr88 connects you to the support team. Use this for account-specific questions where you need a faster exchange. Have your account ID ready when you open the chat.
Send policy questions, correction requests or account closure requests to the email address published on our contact page. Include your registered mobile number so we can locate your account record.
Material updates to these terms are posted as a notice inside your signed-in account dashboard. Check that section if you received an update alert — the full revised text is accessible there.
How we handle the information connected to your account is part of these terms, not a separate concern. We collect only what is needed to operate your account, process bKash or Nagad transactions, and respond to support requests. We do not sell account data to third parties.
We use cookies to keep your session active, remember your language setting and measure how the site performs. You can manage cookie preferences from the settings link in the site footer. Blocking essential cookies may affect account login and wallet functions.
Your account credentials are stored using standard hashing practices. We ask for verification when account details are changed. If you suspect unauthorised access, notify support immediately through live chat or email so we can act on your account promptly.
Transaction records — including bKash and Nagad deposit entries — are retained for the period required by the financial record-keeping obligations that apply to this platform. After that period, records are deleted or anonymised in line with our data handling process.
To request a summary of the personal data we hold for your account, send the request via email support with your registered mobile number. We will respond through the same channel with the information we can lawfully share.
Real questions about the qr88 terms and what they mean for your account, answered directly.
You accept the terms once when you open your account. If we update the terms materially, a notice appears on your dashboard. Continuing to use your account after that notice is posted counts as acceptance of the revised version. You do not need to re-accept on every login.
Access and use depend on the laws that apply in your location. We do not make a legal determination for you. It is your responsibility to confirm that using an online casino platform is permitted under local law and that your region is eligible before opening or using an account.
Transaction records — including bKash and Nagad deposit entries — are retained for the period required by applicable financial record-keeping obligations, even after an account is closed. After that retention period, records are deleted or anonymised. Contact email support if you need a record summary before closing.
Open the wallet section of your signed-in account and note the transaction ID and date. Then contact support via live chat or email, providing your account ID and the transaction detail. We will investigate and respond through the same channel you used to raise the dispute.
We do not publish a specific response window we cannot verify. Send your question to the email address on the contact page, include your registered mobile number, and a response will follow through the same channel. Using a clear subject line about these terms helps the team route it correctly.
We can update these terms when our services change or regulatory context shifts. We are not required to seek individual consent before doing so. However, we do post a notice on the account dashboard before a material change takes effect, so you have the opportunity to review it before continuing to use your account.