Live / Mobile
qr88 collects only what it needs to run your account and process transactions — nothing more. This policy explains what we hold, why we hold it, and what you can do about it, with access subject to your local law and eligible regions.
When you open an account with us, we collect the registration details you provide — your name, email address, contact number and the payment method you choose to link. For Bangladesh accounts, that often means a bKash or Nagad mobile wallet number, or a Rocket account. We store this information to verify your identity, process deposits and withdrawals, and keep your transaction history accessible inside your account wallet. We do not sell your personal data to third parties for their own marketing purposes. Cookies and session data are collected when you browse the site; these help us keep your session active, remember your lobby preferences and measure which categories you open most often. You can adjust cookie settings in your browser at any time, though doing so may affect how parts of the site load. Any communications we send — account confirmations, transaction receipts, or policy updates — go to the contact details you provided at registration. We keep records only as long as necessary to meet our operational and compliance requirements. If the law in your region requires a different standard, that standard applies. Availability of this service depends on your local law and the eligible regions we support.
This policy covers data we collect and process directly through the qr88 platform — your account, your transactions and your browsing activity on our site. It does not extend to third-party services you reach from our pages. Understanding the boundary helps you know where to direct questions about your data.
All data collected when you register, log in or update your account details falls under this policy. That includes your contact number, email and any linked wallet such as bKash or Nagad.
Deposit and withdrawal records processed through bKash, Nagad or Rocket are covered. We hold these records in your account wallet history and apply the same data-handling rules to all of them.
Your browsing behaviour on qr88 pages — which game categories you open, how long you stay in the lobby, which sections you return to — is tracked only for session management and internal measurement.
Game studios such as Microgaming, CQ9 or Bigtime Gaming operate their own data environments inside the game window. Their separate privacy terms apply there; this policy does not cover what those studios collect independently.
You have the right to review the personal data we hold against your account. Log into your account and open the account settings page to see the contact details and wallet information we have on record. If any detail is incorrect — a phone number linked to the wrong wallet, an outdated email address — you can request a correction through the support route described below. We will confirm the change and show the updated record in your account. If you want to ask what data we hold beyond what is visible in your account area, or if you want to request that we delete records we are no longer required to keep, you can raise that through our published support contact. We aim to respond to data-related requests in a reasonable timeframe, though the exact period depends on the nature of the request and any applicable legal obligations in your region. Availability of any data action depends on local law and eligible regions.
Open account settings after logging in. Your registered email, contact number and linked payment method — bKash, Nagad or Rocket — are listed there for you to check.
If a detail is wrong, contact support with your account reference. We update the record once we confirm your identity through the verification step shown in your account.
For questions not answered by your account view — such as what we retain after an account is closed — reach out through the support contact route published on the site.
You may request deletion of data we are no longer legally required to keep. We will confirm whether the request can be fulfilled given our compliance requirements and your local law.
If you have a question about how we handle your data, or if you want to take an action described in this policy, use one of the contact routes below. We only list routes that are actively published on the site. Do not share your full wallet PIN or password through any support channel.
Open the live chat widget from any page on qr88. State your account reference and the specific data question or request you have. The team will confirm your identity before actioning any change.
Send your query to the support email address listed on the Contact page of qr88. Include your registered contact number — the one linked to your bKash or Nagad wallet — so we can locate your account record.
The Help section inside your logged-in account area contains a direct form for account and data requests. Using the in-account form means your identity is already verified, which speeds up the review process.
We apply access controls so that only authorised processes can read account records. Transaction data linked to bKash, Nagad or Rocket deposits sits in your account wallet and is not shared with unrelated parties. Cookies are used to keep your session active and to remember lobby state between pages; they are not used to build advertising profiles for external networks. We keep data only as long as our operational or legal obligations require, and we review retention periods when those obligations change. If you believe your account security has been compromised, use the live chat route immediately.
We hold account records for as long as operational or legal requirements demand. Once those periods pass, records are deleted or anonymised. Retention schedules follow the applicable rules for eligible regions.
Session cookies keep your lobby state between page loads. You can clear or block cookies through your browser settings at any time. Blocking certain cookies may affect how the account area and wallet sections load.
Keep the contact number linked to your bKash or Nagad wallet up to date in account settings. If a login looks unfamiliar, use the account security section to review active sessions and contact support.
When this policy changes, we post the updated version on this page and note the revision date at the top. Continued use of the platform after a posted update means you have had the opportunity to review the change.
These are the questions we hear most often about how qr88 handles personal data, account records and your rights under this policy. If your question is not here, use the support contact route above.
We collect your name, email address, contact number and the payment method you link at registration — typically a bKash, Nagad or Rocket number. We also collect session data when you browse the site. We collect only what is needed to run your account and process transactions.
We do not sell your data to third parties for marketing. We may share data with service providers who help us operate the platform, but only under terms that require them to protect it. Game studios like CQ9 or Microgaming handle data inside their own game windows under their own terms.
Log into your account and open the account settings page. Your registered email, linked wallet number — bKash, Nagad or Rocket — and contact details are shown there. For records not visible in that view, contact support through live chat or the in-account help form.
Yes. You can request deletion of data we are no longer required to retain. Raise the request through live chat or the support email on qr88. Whether the request can be fulfilled in full depends on our legal obligations and the applicable rules for your eligible region.
Cookies keep your session active, remember your lobby state and help us understand which sections you return to. We do not use cookies to build advertising profiles for outside networks. You can manage cookie settings in your browser; some account and wallet features may be affected if certain cookies are blocked.
Open live chat on qr88 immediately and state your account reference. Also check the contact number linked to your bKash or Nagad wallet is still correct in account settings. The support team will guide you through the account security steps shown in the platform.